Continuity & Recovery
Backups & Data Responsibility
This page separates platform recovery from user backup responsibility so expectations are clear before any important data is stored in the service.
1. What PONS Method Institute is responsible for
- Maintaining reasonable recovery procedures for the Institute's own application, configuration and operational environment.
- Creating recovery points before and after material system changes where the platform supports that capability.
- Testing important changes before treating them as stable.
- Investigating material failures and restoring a known-good state where reasonably possible.
- Keeping operational responsibility for platform-level recovery separate from user-owned source files.
2. What the user is responsible for
- Keeping an independent copy of source documents, videos, reports, datasets, tactical files, presentations and other material uploaded to the service.
- Exporting or preserving records that are essential to the user's club, business, professional activity or legal obligations.
- Checking that their own backup can actually be opened and restored.
- Avoiding use of the Institute as the sole repository for irreplaceable or business-critical information.
3. Why both layers are necessary
Internal recovery is designed to restore the service after an application or configuration problem. A user backup protects the user's own underlying material. These are different risks and neither should be presented as a substitute for the other.
4. Recovery limitations
Restoration may be affected by the nature of the incident, the capabilities of third-party providers, retention limits, data corruption, account actions or events outside the Institute's reasonable control. No recovery mechanism can guarantee restoration of every item in every circumstance.
5. Recommended user practice
- Keep at least one current independent copy outside the Institute platform.
- For critical professional material, keep more than one copy in separate locations or providers.
- Export important records before deleting accounts, changing providers or making major structural changes.
- Do not assume that a successful upload means the original file can be discarded.
6. Platform change control
For the Institute application itself, material software changes should follow a controlled sequence: known-good checkpoint, change, build or validation, read-back verification, and a new stable checkpoint. A change is not considered complete merely because it was requested.
Last updated: 25 August 2026.